Advanced solutions for demanding customers
The SV9000 Contact Centre solutions provide you with all the tools necessary to make each interaction between your customers and your business quick and easy. Between improved response times, reduced abandon rates, lower operating costs, and increased revenues, you will see a rapid return on your investment.
5 ways the SV9100 will transform your contact centre
- Improve your customer service – Skills-based routing means callers experience quicker, more efficient service
- Measure and manage your team – Improve their performance on a daily basis through call activity tracking and reports
- Keep your customers satisfied – The Callback feature means customers who are unable to hold can leave a message and receive an automated call back – when it’s convenient for them
- Offer customers a variety of media types – Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritised
- Motivate your team – Dynamic wallboards encourage healthy competition between agents with performance levels displayed in real-time